Policies & Client Information

The policies on this page are here to help create a safe, respectful, and professionally held space for everyone who engages with our services.

Therapeutic work — particularly when it involves emotional wellbeing and equine-facilitated experiences — relies on trust, clarity, and shared understanding. These guidelines outline how we work, what you can expect from us, and the standards we uphold to ensure your safety, dignity, and wellbeing at all times.

Within this section, you will find important information regarding confidentiality, ethical practice, safeguarding, equality and inclusion, health and safety, data protection, and how we manage appointments, concerns, and feedback. These policies are not intended to feel overwhelming or overly formal; they exist to provide transparency, protection, and a consistent framework so that our work together can remain focused, supportive, and effective.

The Heard Therapy is committed to providing a compassionate, inclusive, and professional service where every person feels heard, valued, and respected. If anything within these policies is unclear, we encourage you to ask — open communication is an important part of the therapeutic relationship.