Policies & Client Information
Welcome to Heard Therapy. The policies on this page are here to help create a safe, respectful, and professionally held space for everyone who engages with our services.
Therapeutic work — particularly when it involves emotional wellbeing and equine-facilitated experiences — relies on trust, clarity, and shared understanding. These guidelines outline how we work, what you can expect from us, and the standards we uphold to ensure your safety, dignity, and wellbeing at all times.
Within this section, you will find important information regarding confidentiality, ethical practice, safeguarding, equality and inclusion, health and safety, data protection, and how we manage appointments, concerns, and feedback. These policies are not intended to feel overwhelming or overly formal; they exist to provide transparency, protection, and a consistent framework so that our work together can remain focused, supportive, and effective.
Heard Therapy is committed to providing a compassionate, inclusive, and professional service where every person feels heard, valued, and respected. If anything within these policies is unclear, we encourage you to ask — open communication is an important part of the therapeutic relationship.
Therapy Service Level Agreement
Outlines how therapy with Heard Therapy works, including expectations, session structure, and professional boundaries.
Ethical Code of Practice & Confidentiality
Explains the professional standards we follow and how your personal information and therapy discussions are kept confidential.
GDPR Privacy Statement
Details how we collect, store, and protect your personal data in line with data protection law.
Safeguarding Policy
Describes how we respond to concerns about safety or wellbeing, particularly where someone may be at risk of harm.
Equal Opportunities, Diversity & Inclusion Policy
Shows our commitment to providing a respectful, inclusive service free from discrimination.
Complaints Procedure
Explains how you can raise a concern and how we will handle complaints fairly and transparently.
Equine-Facilitated Therapy Policies
Risk Assessment for Equine Facilitated Therapy
Outlines the potential risks involved in equine-based sessions and the measures in place to reduce them.
Safety Aspects of Equine Interactions
Provides guidance on safe behaviour around horses to help keep clients, staff, and animals safe.
Service Governance
Health & Safety Policy
Explains the general procedures we follow to maintain a safe environment for clients, staff, and visitors.
Whistleblowing Policy
Sets out how staff or associates can raise concerns about unsafe or unethical practice.
